Frequently Asked Questions


  • What is Access Health?
    A high quality employer sponsored medical clinic (on-site or near-site) staffed by physicians and physician extenders who are licensed clinicians that provide quality patient care for primary, preventive and wellness care services.
  • Who are the Access Health clinicians?
    Physicians and physician extenders (licensed Nurse Practitioners, Physician Assistants). All physician extenders are supported by collaborative physicians who provide oversight and are on-site in the clinics.
  • Does it matter where my insurance coverage is?
    Access Health Clinics are an enhancement to your insurance. Just present your employer health insurance card you presently have. You must be covered under your employer’s health insurance plan.
  • Who can be treated at Access Health?
    Your employer provides you with an Access Health membership. To utilize an Access Health clinic, you and your family members must be on your employer’s health insurance plan.
  • Which conditions are treated at Access Health?
    Access Health’s clinicians provide primary, preventative and wellness care. They perform a clinical assessment and provide quality patient care. If a prescription is required after your assessment, the provider can write a script for your diagnosis.
  • What preventive services are provided?
    Access Health’s clinicians provide a broad range of preventive services, including blood screening tests, immunizations, and basic physical exams.
  • When is Access Health open?
    Hours will vary and is dependent on the clinic location. Use our location site on this website for state, locations and hours of service.
  • Which tests or screenings are available at Access Health?
    The clinic also offers basic lab and x-ray services. You can receive most common blood tests. Our tests include, but are not limited to, screenings for cholesterol, blood sugar, liver and kidney function, thyroid function, prostatic specific antigen (PSA).
  • Do I need an appointment?
    You do NOT need an appointment; Access Health patients are seen on a first-come, first-served basis. However, scheduled appointments can be made if you desire.
  • Can Access Health clinicians give prescriptions for routine or minor conditions?
    Yes, the providers can prescribe medications for your condition after they perform an assessment if they feel it is necessary.
  • How much will I have to pay for services at Access Health?
    You will have “no out of pocket expense” for services provided at Access Health. The clinic provides quality healthcare for minor and common conditions, plus primary, preventive and wellness services. Access Health is an employee benefit provided by your employer.
  • Who sponsors Access Health?
    Your Employer through a partnership with Access Health, Inc.
  • Can I go to Access Health for any health issue?
    Access Health providers treat many common problems for primary, preventative, and wellness care with no out of pocket for our Access Health members. After your provider assessment, if a higher level of care is required, a provider referral will be made for your care. If you do not have a primary care physician, our Access Health clinics can provide this care also. If you need a Specialty Physician for a more comprehensive level of care, this referral will be made for you. If you require this higher level of care, your insurance will be filed for these services and you will be responsible for payment of any deductibles or co-pays required by your employer’s health insurance policy.
  • What is the role of Access Health’s physician coverage?
    Access Health clinicians are physicians, nurse practitioners (NP) and physician assistants (PA). This medical supervision ensures that you receive high–quality, professional care.
  • Can I use any Access Health Clinic or just the one near my Employer?
    Access Health is a reciprocal membership. You will have access to all Access Health Clinic locations.
  • Can I bring in a lab and/or x-ray order from an outside physician?
    No. The Provider in the Access Health clinic will order labs and x-rays based on their independent assessment of the patient’s needs. Access Health is not an independent or reference lab.
  • What is a Chronic Disease and is it covered?
    A Chronic Disease is any medical issue that may require continuous evaluation and monitoring. Some common examples are cancer, diabetes, heart failure, and use of blood thinners. Once a medical assessment is completed at Access Health, your diagnosis may require a higher level of care for your chronic disease.

    If a higher level of care is needed, your health benefits (insurance) and all applicable deductibles and co-pays will then apply. Some Access Health labs and x-ray services may be included for the diagnosis for these chronic diseases and treatments Your Provider will discuss with you when and why a higher level of care is necessary.

    An employee can use an Access Health clinic for acute primary, preventative and wellness care at any time, even if you are being treated for a chronic disease by another physician.
  • Can I fill my prescriptions at Access Health?
    No. Access Health is not a pharmacy and does not fill or dispense prescriptions. Some of our clinic locations provide “provider owned” on-site pharmacies for your convenience. After your Access Health assessment, the provider can write prescriptions, if required for your diagnosis that can be filled at your pharmacy.
  • Can I get my prescriptions that were given by another physician reordered in Access Health without being evaluated?
    The Provider in the Access Health clinics will order medications based on their independent assessment of the patient’s needs at the time of your visit.
  • Which clinic do I go to?
    You have access to All Access Health Clinics, not just the location closest to your office or home. Whether you’re on vacation, traveling for work, or away at college, you have access to free, quality care at any Access Health location.
  • Can my family go to an Access Health Clinic?
    Yes, as long as they are dependents covered under your employer-sponsored health plan. And remember, you and your dependents have access to all locations. Whether you’re on vacation, traveling for work, or away at college, you and your family have access to free, quality care at any Access Health location.